FAQ: Shake That City from AEG
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

[Gameplay] How do I setup the game?

StC KS 5 Pillars StC KS 5 Pillars 100% 10 B2

Setting up the game properly is very important for the strategy you will follow. Remember to keep all Bonus Points Tiles facing the same cardinal directions regardless of each player’s orientation (Or else, imagine that you are all sitting at the same side of the table, your setups need to be identical)

For the Beachfront tiles, keep the player boards facing the same direction as well. To enable screen reader support, press ⌘+Option+Z To learn about keyboard shortcuts, press ⌘slash

Setting up the game properly is very important for the strategy you will follow. Remember to keep all Bonus Points Tiles facing the same cardinal directions regardless of each player’s orientation (Or else, imagine that you are all sitting at the same side of the table, your setups need to be identical)

For the Beachfront tiles, keep the player boards facing the same direction as well.

Last updated: November 29, 2022 09:07

[Gameplay] How do I assemble the shaker?

In order to help you assemble the shaker, we prepared a small video that acts as a step by step guide. You can check the video here: https://youtu.be/ARrlRJU3vz0

Last updated: November 29, 2022 09:07

[Gameplay] What happens if I cannot place cubes?

If there is no building color in the pattern of cubes that will fit your Player Board, you will not place any tiles for that turn.

Last updated: November 29, 2022 09:07

[Gameplay] Can I play the game solo?

The game does not have a solo mode. For the time being ;)

Last updated: November 29, 2022 09:07

[SG] What Stretch Goals do you have planned?

The game has mostly cosmetic stretch goals and very few gameplay related stretch goals. The reason for this is that we wanted to give you everything from the beginning. We have however reserved a couple of surprises for later, just to shake things up a bit.

Last updated: November 29, 2022 09:07

[Shipping] Is shipping included?

No. Please take a look at the shipping section at the bottom of the page for more information. When you pledge, KS will tell you shipping is $0, this simply means it is not charged now, not that shipping is free! Please take a look at the shipping section at the bottom of the page for more information.

Last updated: November 29, 2022 09:07

[Shipping] Do you ship worldwide?

No we do not. The shipping section lists the countries we ship to. If you back the campaign and want your Rewards delivered in a country that we do not ship to you will be responsible for securing freight forwarding at your expense.

Last updated: November 29, 2022 09:07

[Shipping] Will you ship "EU Friendly"?

We will ship the products into Europe to our Depot with all customs and duties prepaid, and from that Depot to you. You should receive your order without having to pay any additional fees to your local government customs office. If you normally receive “EU Friendly” Kickstarter Rewards without any monies due you should not owe anything when you receive the shipment from this campaign.

Last updated: November 29, 2022 09:07

[Shipping] How will Brexit affect the delivery of my rewards?

It should have no effect. We’ll ship Rewards destined for the UK to a depot in the UK and avoid shipping them from the EU Depot.

Last updated: November 29, 2022 09:07

[Taxes] Is VAT included?

No. VAT will be assessed at checkout in the pledge manager.

We will ship to EU addresses from an EU depot. If for some reason your locality requires you to pay a tax or fee beyond that paid when the products were imported into the EU to receive such shipments those costs must be paid by you. We cannot guarantee that there will be no such cost but we plan to use a shipment system similar to that used by most successful EU friendly Kickstarters so if you have in the past received such packages without extra costs you should receive ours without those costs too.

Last updated: November 29, 2022 09:07

[Taxes] Is GST/ Sales Tax included?

You will see a GST or Sales Tax amount added to your order for shipments into Canada and into certain US states where AEG is obligated to pay sales tax. These taxes will be calculated and paid in the Pledge Manager.

Last updated: November 29, 2022 09:07

[Pledging] Will I have access to the Pledge Manager if I didn't select a Reward?

If you want to guarantee Kickstarter pricing on the Pledge Manager, you’ll need to pledge at least $1 BY SELECTING THE EQUIVALENT REWARD. If you pledge $1 or any other amount by choosing the “No Rewards” option, then you will not have access to KS pricing on the Pledge Manager.

If you do not back this Kickstarter you’ll be able to make a Late Pledge via the Pledge Manager for a period of time after the campaign ends. Prices & availability for customers who did not back the campaign are subject to change.

Last updated: November 29, 2022 09:07

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

All images used in this campaign are subject to change and may represent unfinished or non-final art or design. All card counts are approximate and are subject to change. All card and component names are subject to change. All packaging is subject to change and is not finalized. Rules are subject to change.

AEG has been in the publishing business for more than 20 years. We are experienced at producing games in China and distributing them worldwide. Nonetheless, there are always risks associated with manufacturing and logistics. These problems can delay or otherwise impact our ability to meet our commitments to our backers.

These issues include (but are not limited to):
* Production delays
* Shipping delays
* Customs delays

The estimated delivery date is March 2023 but keep in mind this is only an estimate. Also, due to the logistics of international shipping, backers in different regions of the world may receive their rewards sooner than others.

We’ve done our best to minimize these risks as much as possible and we are always happy to refund pledges if for some totally unforeseen reason the game can’t be delivered at all.

Refund Policy

Before the Rewards are shipped, we will refund your money, no questions asked. Once we have shipped your Reward, our refund policy will depend on the circumstances and will be at our discretion. At your request, we can give you a full refund within 14 days of the campaign’s end, fees included. After that, we will subtract Kickstarter and payment processing fees (which we can’t get back from Kickstarter after 14 days). Those fees usually equal 8% of the total pledge.

Refunds will be processed through Kickstarter and will be applied to whatever payment method you provided to Kickstarter. In the event that is impossible to process the refund, we will work with you to arrange a refund through other channels. Funds paid on BackerKit will be refunded via BackerKit.

This project is being funded in USD and any refunds processed will be in USD for the exact amount received in USD, excluding any applicable fees depending on the time of the refund being processed. AEG is not responsible for changes in the rate of foreign exchange.

Terms and Conditions

By pledging to this project, you agree to conduct all public interactions via Kickstarter’s communications channels with this project and our team and other backers in a positive manner. Harassment, name-calling, or attempts to inject inappropriate content into the public communications channels for the project will result in the cancellation of your pledge (with a full refund) and your ejection from the campaign.

We want the communications channels for this campaign to be a friendly, positive place for our community to gather and discuss the campaign, ask questions, and provide input.

AEG reserves the right to cancel any pledge (with a full refund) at any time, for any reason. If your pledge is canceled while the campaign is ongoing, you agree not to re-pledge either under your original account or under any other account you control.

Violations of this policy will be reported to Kickstarter.

Minor cosmetic damage to the box or other packaging can occur during shipping. AEG makes reasonable efforts to ensure that the shipping containers it uses are suitable for the safe delivery of the Rewards. If you believe that your Reward has suffered more than minor cosmetic damage please contact us immediately. Keep all packaging, including outer cartons, for our inspection.

AEG will, at its sole discretion, determine if the damage constitutes other than minor cosmetic damage and/or was the result of insufficient packaging.

If we ship to the address that you provided in our Pledge Manager and the package is returned to us as undeliverable, you will pay the full cost to ship the Reward again to a revised address. If we ship the Reward to the address you provided in our Pledge Manager and the package is delivered to that address but you are unable to receive it, or you have moved and are no longer the occupant of that address and cannot otherwise retrieve the package, or if the package is lost or stolen after delivery and you wish to have the order fulfilled again, you will pay the full cost to ship the order to a revised address plus the amount of the original Reward plus Add-Ons and other upgrades on your order.

In all cases, you acknowledge that quantities are limited and AEG may not be able to ship all or part of your order more than once.

If any part of your order cannot be fulfilled for any reason, AEG will provide you with a pro-rated refund for that portion of your order.

By pledging to this project, you acknowledge that the final look, materials, and content of the rewards (and the project) are subject to change and may differ substantially from what is presented while the Kickstarter project was active. If you do not log in to our Pledge Manager and confirm your pledge within 8 weeks of our notification via email to confirm your pledge, you agree that we have fulfilled our obligations to you in full for payment or donations received. However, we may, at our discretion, refund or ship your Reward if you contact us and confirm your pledge after the 8-week window has elapsed. If you confirm your pledge within 8 weeks of our notification via email, you agree that our responsibility to you is to ship your order as entered into our Pledge Manager system, that title and risk passes to you upon delivery to a common carrier for such shipment, and you are responsible for import duties or any other duties that may be payable to the relevant tax authorities, providing correct address information and ensuring this address is deliverable by normal methods.

We regret we are unable to ship to PO Boxes.

If you do not accept these terms, please do not pledge to this project.

If you have questions or concerns about these terms & conditions please email [email protected] for further information.

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